Senior / IT Support Engineer

Responsibility

•    Technical Support: Provide advanced technical support for hardware, software, and networking issues. Troubleshoot and resolve issues promptly to minimize downtime.

•    Network Management: Monitor, configure, and maintain network devices including routers, switches, firewalls, and access points. Ensure network security and performance are maintained.

•    Incident Management: Manage and prioritize support tickets, ensuring timely resolution in accordance with service level agreements (SLAs).

•    System Administration: Work closely with HQ and assist with the administration of servers and services, including MS365, Active Directory, DNS, DHCP, and virtualization technologies. 

•    Documentation: Create and maintain documentation for network configurations, standard operating procedures, and troubleshooting guides to facilitate knowledge sharing within the team.

•    User Training: Provide training and support to end-users on IT systems, applications, and best practices.

•    Project Involvement: Participate in IT projects related to infrastructure upgrades, migrations, and implementations, providing technical expertise and hands-on support.

•    Collaboration: Work closely with other IT team members to ensure seamless integration of technologies and to support organizational objectives.

•    Carry out other technical related duties or ad hoc support that may be required.

Requirement

•    Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.

•    Minimum of 5 years of IT support experience with at least 3 years in a network-focused role.

•    Technical Skills:
1.    Proficiency in network protocols (TCP/IP, DHCP, DNS, etc.)
2.    Hands-on experience with network hardware (Cisco, Cisco Meraki,WCL etc.)
3.    Familiarity with Routing, firewall configurations and security protocols.
4.    Experience with virtualization technologies (VMware, Hyper-V) is a plus.
5.    Experience with Data Center and regional support in remote.
6.    Globally, or regional support with corporate IT Ticketing system
7.    Enterprise Software deploy management system

•    Certifications: Relevant certifications such as CCNA, CompTIA Network+, or similar are preferred.

•    Problem-Solving: Strong analytical and troubleshooting skills with the ability to work under pressure.

•    Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

•    Team Player: Ability to work effectively in a team environment and collaborate with cross-functional teams.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health care insurance.
• Flexible work environment.