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Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,600 people worldwide.

Join our team and help to shape our future with lasting effect.

Service Engineer

Job ID:  4824
Location: 

Rochester, NY, US

Date:  May 11, 2026

SUMMARY:

Travel to customer locations to install, perform preventative maintenance, repair, training and programming of optical metrology systems.

PRIMARY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO

  • Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance, and other required product support services.
  • Build and maintain an expert level of product and application knowledge for several Trioptics product lines.
  • Maintain accurate records of work performed.
  • Resolve customer service issues or difficulties.
  • Maintain professional business relationships with customers.
  • Provide status of ongoing projects and future projects to Management.
  • Provide product demonstrations and support engineering center testing and measurement services.
  • Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment.

REQUIREMENTS:

  • BS degree in Engineering required, manufacturing methods or similar is preferred or 5 years of relevant experience.
  • 3 -5 years of industrial/manufacturing experience in a customer infield support role.
  • Ability to work a flexible schedule and adapt to changing work schedules.
  • Have the ability to travel domestically (some international) 30 – 50%
  • Have a valid Drivers License and a valid Passport
  • US Citizenship or Qualified U.S. Worker

PHYSICAL REQUIREMENTS:


The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

 

About Trioptics

TRIOPTICS GmbH is an international company specializing in optical metrology and production technology. The company has its headquarters in Germany and subsidiaries in China, Finland, France, Japan, Korea, Singapore, Taiwan, and United States. TRIOPTICS products are sold by distributers in India, Israel, Russia, Czech Republic, Turkey, United Kingdom, and Vietnam. TRIOPTICS became a member of the Jenoptik photonics group in 2020.

TRIOPTICS offers an extensive range of optical measurement, testing and manufacturing technology for development, quality assurance and production around the world. Its expertise ranges from the testing of individual optical components to the assembly and testing of complex camera systems. TRIOPTICS products are used in all sectors that deal with the production, inspection, and application of optical assemblies. This particularly includes the optics industry, the automotive industry (ADAS), the smartphone sector, VR/AR applications, medical optics, and the aerospace sector.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.


Nearest Major Market: Rochester

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