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Better Futures with the Power of Light

We create photonic solutions to shape the world of tomorrow, together with people who embrace brilliant ideas with openness and curiosity. With teams in over 80 countries, we offer you the opportunity to reach your full potential.

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Service Engineer

Job ID:  4824
Location: 

Rochester, NY, US

Date:  Nov 1, 2026

SUMMARY:

Travel to customer locations to install, perform preventative maintenance, repair, training and programming of optical metrology systems.

PRIMARY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO

  • Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance, and other required product support services.
  • Build and maintain an expert level of product and application knowledge for several Trioptics product lines.
  • Maintain accurate records of work performed.
  • Resolve customer service issues or difficulties.
  • Maintain professional business relationships with customers.
  • Provide status of ongoing projects and future projects to Management.
  • Provide product demonstrations and support engineering center testing and measurement services.
  • Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment.

REQUIREMENTS:

  • BS degree in Engineering required, manufacturing methods or similar is preferred or 5 years of relevant experience.
  • 3 -5 years of industrial/manufacturing experience in a customer infield support role.
  • Ability to work a flexible schedule and adapt to changing work schedules.
  • Have the ability to travel domestically (some international) 30 – 50%
  • Have a valid Drivers License and a valid Passport
  • US Citizenship or Qualified U.S. Worker
  • Salary range: $68,200-$92,200 (base), depending on experience.

PHYSICAL REQUIREMENTS:


The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

 

About Trioptics

TRIOPTICS GmbH is a global leader in optical measurement and manufacturing systems for the development, production, and quality control of optical components. Our expertise ranges from the testing of single optical lenses to the assembly and testing of optoelectronic systems. TRIOPTICS’ solutions support pioneering developments and efficient production processes in a wide range of high-tech industries.

TRIOPTICS headquarters are in Wedel, near Hamburg in Germany with a close network of subsidiaries and partners worldwide and competence centers in Asia, America, and Europe. It has been part of the Jenoptik group since 2020.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.


Nearest Major Market: Rochester

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