Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

Join our team and help to shape our future with lasting effect.

Support & Application Engineer (f/m/d)

Job ID: 307

Location:

Monheim, NW, DE

Date: May 14, 2022

Responsibilities:

First contact person (m/f/d) for our customer for technical questions and problems concerning our systems and devices around hardware and software
Recording and processing of technical customer enquiries via phone, ticket and remote tools
Independent fault diagnostics and correction, taking into account the service levels in different ticket systems
Analysis of system states
If required, coordination of troubleshooting measures in close cooperation with 3rd level support and the development department
Close and trusting communication with the customer
Seamless documentation of the activities performed in the respective ticket system
Execution of customer training (worldwide)
Support for demanding initial installations, test installations and plant demonstrations (worldwide)

Qualified candidates will possess:

A successfully completed technical training as IT specialist , IT system electronics technician or a comparable qualification
Alternatively, relevant professional experience in the areas of activity described above
Initial experience in problem analysis, solution finding and technical support
Operational experience in dealing with ticket systems and analysis tools is advantageous
High IT affinity
Quick comprehension and pleasure in getting to know new products and technologies
Independent, quality-oriented as well as customer and service-oriented working methods
High communication skills and fluent German
Good written and spoken English skills
Confident, obliging and friendly appearance
Team Spirit
Ready to travel (worldwide)

Contact:

Name: Romy Beer

Phone.: (+49) 3641 +49 3641 65-2806

What we offer:

About Jenoptik

At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you’re one of us, come meet the challenges facing the world. At Jenoptik, we’re creating a better future for all of us.

The Light & Safety division helps governmental accounts and governmental bodies to make our roads and our communities safer.

For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.

Apply now »