Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

Join our team and help to shape our future with lasting effect.

Software Support Engineer

Job ID:  3459
Location: 

Mississauga, ON, CA

Date:  May 23, 2024

SUMMARY:

This position is a technical software support role that is primarily focused on Quickbase development and troubleshooting. The other part of this role involves technical and testing support for users, company internal applications, products, for both current and prospective clients. This position will be hybrid in-office.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

  • A Software Support Engineer provides technical support for users of company products, including internal personnel, both current and prospective clients
  • Research, replicates, diagnoses, troubleshoots, and identifies solutions to resolve technical company product and system issues.
  • Installs, configures, and maintains the company's product(s)
  • Provides detailed documentation of all technical issues within call tracking database.
  • Collaborates with quality assurance and development teams on issues and steps needed to resolve them.
  • Respond and resolve client support tickets.
  • Create and provide input for improvements and corrections of process documentation.
  • Collaborate with the Operations and Dev teams when diagnosing difficult issues or building new features.
  • Continuous education - both product focused and improving technical skills
  • Contributing input to user stories for product fixes and features
  • QA Signoff on changes/updates to client application if needed.
  • Spends time on client calls with other internal support personnel for information collection, set up and support tickets.
  • Other duties or functions for support as needed.

REQUIREMENTS:

  • Must be Quickbase Developer Certified (or similar certifications for Salesforce, Hubspot or Zoho) or be willing to obtain.  
  • Proficiency in written and verbal communication skills
  • Diploma or Bachelor’s degree in computer related field and 1-2 years’ experience with Scripting, SQL, Cloud applications and APIs
  • Interpersonal skills leading to success - cooperative, courteous, flexible, and good-natured.
  • Ability to successfully organize and prioritize workload.
  • Ability to speak and interact directly with clients and provide great customer service.
  • Reliable team player who is on time, engaged, and contributing.
  • Excellent problem-solving skills are paramount with dependable follow through of actionable items.
  • Capacity to work independently and work well within a team environment.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
Vision must be correctable so that employee may visually detect scratches and digs.

The employee must occasionally lift and/or move up to 50 pounds.

About Jenoptik

At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you’re one of us, come meet the challenges facing the world. At Jenoptik, we’re creating a better future for all of us.

The Jenoptik Smart Mobility Solutions division offers photonics-based, innovative and sustainable solutions, including technologies and services for traffic safety, public safety and toll control.

For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.