Regional Account Manager

SUMMARY:

The Regional Account Manager will lead and manage a portfolio of strategic accounts within a specific region, focusing on developing strong relationships, exceeding customer expectations and driving revenue growth. Key responsibilities will include serving as the main point of contact, acting as a consultative partner to understand and meet the client needs and collaborating with internal teams to ensure customer success. 

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Serve as the primary point of contact for the customer from initial engagement through program rollout and ongoing operation.
• Manage stakeholder communication, ensuring clear and timely updates on project milestones and account status to both internal and external customers. 
• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
• Work closely with internal team to proactively ensure company and customer success and relationship growth.
• Provide regular data-driven reports on project progress, account performance and key performance metrics.
• Provides strategic direction for the project life cycle to include risk management, accountability, resource optimization, stakeholder engagement, quality assurance and alignment with project objectives. Monitor market trends, competitor activity and accounting performance using data-driven insights.
• Performs all other duties as assigned.

REQUIREMENTS:

• Strong interpersonal skills, Demonstrated experience in positive customer personnel interaction.
• At least five years leadership in a customer facing capacity, account management and/or sales.
• Strong written and oral communication skills.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Strong familiarity with project management software, such as MS Project.
• Competent and proficient understanding of ERP platforms (especially SAP) is preferred
• Can adjust to shifting priorities, demands and timelines.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

DESIRED SKILLS:

• 4-year technical degree in engineering, preferable software or electrical.

WORK CONDITIONS:

• Extended work hours may be required in order to meet customer deadlines.
• Physically able to participate in training sessions, presentations, and meetings.
• 20%-25% travel for meetings at customer facilities or to other JENOPTIK locations in support of projects.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 50 pounds.