Key Account Manager

PRIMARY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO):

• Priority 1 - Develop and nurture Key Accounts across cities, municipalities and law enforcement agencies nationwide
• Facilitate business development through customer visits and demos, building relationships with customers and key influencers
• Research and respond to RFP’s, tenders, and develop sales in new markets
• Forecast orders, revenues, and margins
• Champion the product line through presentations at conferences and assisting with tradeshows
• Define and internally communicate a full understanding of the customer’s needs and technical requirements
• Develop an understanding of market segmentation, application and customer needs, competition, market trends and dynamics to support strategies to target new opportunities and threats
• Develop the requirements and business cases
• Developing ways to improve the customer experience and build brand loyalty
• Contribute to the development of division product and technology roadmap
• Create messaging and content for marketing materials specific to this market and this product line, including white papers, data sheets, tradeshows, conference sponsorships, web site, PR, product memos, and newsletters
• Travel as needed 50-60%
• Performs all other duties as assigned

REQUIREMENTS:

• Ability to build rapport with customers
• Minimum 5 years inside or outside sales experience selling into the government/municipality arena
• Minimum 5 years of experience product marketing experience
• Education: Bachelor’s degree in Marketing, Business, or related field; M.B.A. highly desirable
• Self-motivated, self-managing, team player who works well in complex, cross-functional, global situations
• Strategic selling, communication and negotiation skills
• Must possess “soft skills”: conflict resolution, negotiation, creative problem solving, and influencing
• Experienced at preparing and presenting company’s products and services to customers
• Ability to work well with others in a global management matrix structure
• Excellent communication skills, both written and verbal
• Proficiency in MS Office and CRM software
• Spanish language preferable

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 25 pounds.