Field Service Engineer

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Back office cloud setup, test, configuration & management
• Custom system design and build
• Electrical and solar design, test, setup and deployment
• Onsite installations & training in various location across North & South America, “gets the job done”.
• Component repair, maintenance, calibration and certification of our camera systems in our workshop in Jupiter
• Maintains rapport with customers by examining complaints and identifying solutions
• Utilize ticket system for management of service calls and service requests
• Responsible for documentation of service and installation actions by completing forms, reports, logs

REQUIREMENTS:

• 4 year degree or Certification in the electrical/technical field
• 1 - 3 field engineering and electrical experience required
• 1-3 years of experience with component level repair in a workshop and/or field services
• Service experience in radar, laser, photo and/or optical systems is advantageous
• Ability to work well under pressure and manage a challenging workload
• Intermediate knowledge of Microsoft Office products (Excel, Word, Power Point)
• Up to 50% travel possible, international and domestic
• Valid driver’s license and Passport required, security clearance a plus
• Must possess “soft skills”: personal effectiveness, creative problem solving, strategic thinking, and team building skills
• Skilled in dealing with people effectively and politely
• Willingness to travel within North/South America, UK and Germany
• Must be fluent in English and Spanish
• Effective communication skills, both written and verbal in English and Spanish
• Software and hardware test experience preferable

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 50 pounds.