Field Service Engineer

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• System design, build, and test, including camera, solar, battery & electrical elements
• Component repair, maintenance, calibration and certification
• Onsite installations & training in various locations across the Americas, “gets the job done”.
• Technical Support by e-mail, phone, or onsite for our customers in the Americas
• Maintains rapport with customers by examining complaints and identifying solutions
• Responsible for documentation of service and installation actions by completing forms, reports, logs, and records for quality control purposes
• Performs all other duties as assigned

REQUIREMENTS:

• Position is located in Prince Georges County
• 4-year degree or Certification in the electrical/technical field
• Prior field engineering and electrical experience essential
• 3 years of experience with component-level repair and/or assembly in a workshop
• Service experience in camera, radar, laser, photo, and/or optical systems is very advantageous
• Ability to work well under pressure and manage a challenging workload
• Intermediate knowledge of Microsoft Office products (Excel, Word, PowerPoint)
• Experience in SAP, or other ERP/MRP database

REQUIREMENTS (CONTINUED):

• Up to 50% travel possible, international and domestic
• Valid driver’s license and Passport required
• Effective communication skills, both written and verbal
• Must possess “soft skills”: personal effectiveness, creative problem-solving, strategic thinking, and team-building skills
• Skilled in dealing with people effectively and politely
• International service experience is desirable

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle or feel objects, tools, or controls and keyboarding; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must be able to lift and/or move up to 50 pounds.